HealthCare.gov CEO: This enrollment period is going to be even more complicated

Things are running far from smoothly at the U.S. Department of Health and Human Services’ headquarters.

According to The Hill, HealthCare.gov’s newly appointed CEO admitted concern when talking about the many challenges the agency will have to face once the enrollment period rolls in.

The former head of Connecticut’s state exchange Kevin Counihan believes the shorter sign-up period, among other issues, will certainly add more anxiety to the enrollment process, creating headaches for government officials and distress to consumers.

It’s not enough to know technical flaws have been linked to one of the most disastrous government-run program launches in history. It’s also not enough to know that the failure is undoubtedly associated with the Obama administration’s faulty managerial skills; now, we are faced with yet another uncomfortable reality, government officials never learn the lesson.

While reporting the exchange website has indeed gone under extensive repairs since the last botched attempt to provide a health care plan marketplace for consumers, The Hill also highlighted Counihan’s remarks regarding his HealthCare.gov concerns:

“In some respects, it’s going to be more complicated. Part of me thinks that this year is going to make last year look like the good old days.”

What is it that is getting Counihan so concerned about this year’s enrollment period after all? According to The New York Times, the premium price hike may confuse consumers and expose Obama’s signature health care law to even more scrutiny:

“Just as there was an uproar when some people found out last year that their policies had been canceled, individuals this year may be surprised to find that they could be asked to pay much more for the same plan because their carrier is raising its prices or the amount of the federal tax credit they will receive is changing.”

Working or not, expect hearing even more horror stories related to the HealthCare.gov website during the upcoming enrollment period.


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